FAQ
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Orders are delivered within 10–18 business days to the USA. We ship from fulfillment partners in Asia, which allows us to keep prices competitive. You'll receive a tracking number by email once your order ships.
How much does shipping cost?
Standard shipping is $4.99 on orders under $55. Orders $55 and over ship free automatically — no code needed.
Can I track my order?
Yes. Once your order ships you'll receive a tracking email with a link to follow your package. If you haven't received tracking within 3 business days of ordering, check your spam folder or contact us at the link below.
Do you ship outside the USA?
Not at this time. We currently ship to US addresses only.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Contact us as soon as possible and we'll do our best to help.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — either a replacement or a full refund.
My item arrived damaged or defective. What do I do?
We're sorry to hear that. Email us a photo of the item and your order number and we'll send a replacement or issue a full refund, no return shipping required.
Do I have to return the item to get a refund?
For damaged or defective items, no — just send us a photo. For change-of-mind returns, we'll provide a return address and process your refund once we confirm receipt.
Products
Are your products safe for pets?
Yes. We only carry products designed and tested for pet use. That said, always supervise your pet with any new toy, treat, or accessory, and check individual product pages for size and age recommendations.
Where do your products come from?
We source our products from vetted suppliers and fulfill orders through trusted global fulfillment partners. This is how we're able to offer quality products at prices that don't break the bank.
The item I want is out of stock. Will it come back?
We rotate our catalog regularly. If something is out of stock, check back in a few weeks or contact us and we'll let you know if and when it's coming back.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) as well as PayPal, Apple Pay, and Google Pay at checkout.
Is my payment information secure?
Yes. Our store is secured with SSL encryption and all payments are processed through Shopify's PCI-compliant checkout. We never store your card details.
General
How do I use my 10% discount?
Sign up for our email list using the form at the bottom of any page and your 10% off code will be sent to your inbox automatically. It's valid on your first order.
How do I contact you?
Visit our Contact page or email us directly. We respond within 1–2 business days.
That covers every question a first-time buyer typically has before purchasing from an unknown store. A few notes on what to do once it's live: make sure the 10% discount is actually set up as an automatic discount code in Shopify (Discounts → Create discount → Percentage → 10% → applies to first order), and double check your refund policy page matches what the FAQ says (30-day guarantee).